Music Mart's Returns policy

Due to copyright issues, most printed music items are not returnable, so you should be certain of what you order. If you have a question, you may call us at 1-800-545-6204, and we'll be happy to advise you about an item. We can tell you about the key of a song, the range of a song, the other songs in a collection, and other information when available. Recorded products (CDs, CD-ROM software, DVDs and videos) are not returnable once unwrapped unless defective. Books with CDs/DVDs attached to a cover are also not returnable once the envelope of the CD/DVD has been opened. Instruments are not returnable. Defective items will be exchanged for the same item only.

To ensure prompt replacement of or credit for damaged or defective items, please check your product upon arrival and report any problems to our customer service department immediately. You must call 1-800-545-6204 and obtain return authorization from a customer service representative before sending a return. Unauthorized returns will not be credited. Returns must be made within 15 days of the delivery date.

Returned items must be in their original condition, free of creases, scratches, writing, stickers, or punctures. Corners should not be worn or bent. For your protection, we recommend shipping returns via UPS or insured parcel post. We cannot refund shipping charges unless the return is due to our error. Items should be returned in their original packaging or another corrugated cardboard box. Books must be carefully packed to prevent damage due to shifting in transit. Items damaged in the return shipment will only be credited 50% of invoiced value. Include a copy of your invoice in the package.